gita7's Privacy Policy —
Your data is our responsibility

1 Introduction & Scope

gita7 is a safe and reliable online gaming platform. We place the highest priority on our users' privacy. This privacy policy ("Policy") describes how gita7 collects your personal information, how it is used, and the circumstances under which it may be shared with third parties.

This policy applies to the gita7 website, mobile version, and all associated services. By using our platform to create an account or log in, you are giving your consent to the terms described in this policy.

While reading this policy, please keep in mind that "personal information" refers to any information that can identify you directly or indirectly — such as your name, email address, mobile number, payment details, or IP address.

2 What Information We Collect

gita7 may collect information about you in various ways. The types of information are described in detail below:

2.1 Registration & Account Information

When you create an account or log in to gita7, we collect the following information:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Preferred language and currency (Bangladeshi Taka, BDT)

2.2 Identity Verification Information

To comply with applicable regulations and ensure secure transactions, we may request identity verification information in certain cases:

• Copy of National Identity Card (NID) or passport
• Documents for proof of address
• Information to verify ownership of a payment method

2.3 Financial Transaction Information

During deposits and withdrawals, we record transaction details such as payment method (bKash, Nagad, Rocket, Upay, bank transfer), amount, and time. We never store full payment card numbers or mobile banking PINs.

2.4 Technical & Usage Information

When you use gita7, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Page visit data, session duration
• Information collected through cookies and similar tracking technologies
• Game play history and account activity

3 Purpose of Data Collection

gita7 uses your information only for specific and legitimate purposes. We process your information for the following reasons:

• Account management: To create, manage, and secure your account.
• Service delivery: To facilitate gameplay, process bonuses, and complete payment transactions.
• Identity verification: To confirm user age and prevent fraudulent activity.
• Customer support: To resolve your questions, complaints, and issues — via 24/7 live chat and email.
• Responsible gaming: To help protect users by detecting unusual gaming behaviour.
• Security & fraud prevention: To protect platform security and monitor suspicious activity.
• Legal obligations: To comply with applicable laws and regulations.
• Service improvement: For analysis to improve platform performance and user experience.

4 Data Sharing & Disclosure

gita7 does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

To operate our platform, we work with trusted service providers — such as payment processors, technology infrastructure providers, and game suppliers (companies like Pragmatic Play, Evolution Gaming, and Spribe). These partners use information only for their designated tasks and are bound by confidentiality agreements.

4.2 Legal Requirements

We may disclose information when legally required to respond to a court order, legal process, or a legitimate request from a competent authority.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred. In such cases, we will notify you in advance and ensure continued protection under this policy.

4.4 With Your Consent

Before sharing your information for any purpose not mentioned above, we will obtain your explicit consent.

5 Cookies & Tracking Technologies

gita7 uses cookies and similar technologies to improve platform performance and personalise your browsing experience.

• Essential cookies: Required for the basic functionality of the platform — maintaining login sessions, managing security tokens.
• Analytical cookies: To understand how users interact with the platform — this data is aggregated and anonymous.
• Preference cookies: To remember your preferred language, theme, and other settings.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

6 Data Security Measures

gita7 has implemented both technical and organisational security measures to keep your personal information secure:

• SSL encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocol.
• Data encryption: Stored sensitive information (passwords, payment details) is protected by industry-standard encryption algorithms.
• Access controls: Only authorised personnel can access user information, and only to the extent required by their job responsibilities.
• Regular security audits: Our systems and network undergo regular security assessments.
• Two-factor authentication: An option to add an extra layer of security to your account.

No system is completely impenetrable, but we are committed to ensuring the highest standard of protection. In the event of a security breach, we will notify you in a timely manner as required by law.

7 Data Retention Period

gita7 retains your personal information only for as long as necessary. The general guidelines are as follows:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, certain information may be retained for a defined period as required by legal and regulatory obligations.
• Financial transaction records: Retained for a defined period in accordance with applicable financial laws.
• Technical logs: Generally retained for a short period and deleted regularly.

If you request deletion of your account, we will delete your information as quickly as possible, though some data may need to be retained for a specified period due to legal obligations.

8 Your Rights

As a gita7 user, you have the following rights over your own personal information:

8.1 Right to Access

You may request a clear explanation of what information we hold about you, how it is being used, and with whom it has been shared.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information, though this may not apply where legal or regulatory obligations exist.

8.4 Right to Restrict Processing

For specific reasons, you may request that processing of your information be restricted — for example, while a dispute about the accuracy of the data is ongoing.

8.5 Right to Object

You may object to the use of your information for marketing or profiling purposes. Upon receiving such an objection, we will take action accordingly as quickly as possible.

To exercise any of these rights, please contact our support team.

9 Privacy of Minors

gita7 is an adults-only platform. This service is for users aged 21 or above only. We do not knowingly collect any personal information from minors.

If we become aware that we hold information belonging to a minor, we will immediately delete that information and close the associated account.

If you believe a minor has registered on our platform, please contact us without delay.

10 International Data Transfers

Due to the nature of our technical infrastructure, your information may be stored or processed on servers located outside Bangladesh. For any international data transfer, we ensure that:

• Adequate data protection measures are in place at the destination.
• The transfer is carried out in accordance with international data protection standards.
• Third-party service providers maintain privacy standards equivalent to this policy.

11 Policy Changes & Updates

gita7 may review and update this privacy policy from time to time. When significant changes are made to the policy, we will:

• Display a clear notice on the platform.
• Notify registered users by email (if the change is significant).
• Show the updated date on this page.

Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. We therefore recommend reviewing our privacy policy regularly.

12 Third-Party Websites & Services

The gita7 platform may integrate software from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe). These providers may have their own privacy policies, and their policies may apply when using their services.

We are not responsible for the privacy practices of third parties and recommend reviewing their policies.